Customer Cancellation and Rescheduling Policies

At VivaValet, we understand that plans change. Here's what you need to know about our cancellation and rescheduling policies for Handyman and Cleaner services, Meals, and Rides.

Maintenance & Repair and Cleaning Services

• Card Charged: Your card will be charged 48 hours before the scheduled service.
• Cancellation/Rescheduling Before Charge (48 hours in advance): No penalty.
• Within 48 Hours of Service: A fee of $25 for rescheduling and $50 for cancellation.
• Within 24 Hours of Service: A fee of $50 for cancellation or rescheduling.
• No Show (at the door): A fee of $100.

Meal Prep Delivery Services

• Card Charged: Your card is charged on Thursday morning.
• Cancellation: Cancellations must be made before Wednesday. No refunds or cancellations are allowed after the card is charged.
• If Out of Town: If you're out of town, we can make a best-effort customer rectification, but food delivery cannot be refunded or cancelled.

Ride Services

• Card Charged: Your card is charged 48 hours before the scheduled ride.
• No Refund Within 48 Hours: No refunds will be provided within 48 hours of the ride.
• Rescheduling: Best-effort will be made to reschedule with notice, but there is no guarantee.

We strive to provide the best possible experience for our Service Partners and customers. 

Understanding our cancellation and rescheduling policies helps ensure a smooth experience. 

If you have further questions, please don't hesitate to contact our support team at [phone], available from 9 am - 5 pm Central Time.